Smart tech transforms electricity services in Jinan

In Laiwu district in Jinan, Shandong province, State Grid Laiwu Power Supply Company has harnessed digital technology to streamline customer services and shift from reactive repairs to proactive maintenance, while remaining committed to its mission of "people's electricity for the people".

Through digital transformation, the company has comprehensively revamped power service models to improve the local business environment, boosting the real economy and delivering reliable energy support for people's livelihoods.

Digital transformation: Making electricity services as easy as online shopping

According to the head of a local high-tech company, applying for an increase in power capacity previously meant taking a thick stack of documents to the service center. But now, he can upload the materials through the State Grid Online app right from his office, complete the process within days, and track the progress in real time.

The company has expanded its online power services, allowing customers to apply with just an ID, verify their identity through facial recognition, and transfer electricity accounts as part of the property-transfer process. By breaking down data silos and integrating resources across government service platforms, it enables customers to complete procedures with at most one in-person visit.

Targeted support for businesses: Cutting costs and improving efficiency

Against a challenging economic backdrop, the company has introduced measures to save customers time, effort and money. For micro, small, and medium-sized enterprises, it has expanded the range of power-connection infrastructure it funds, helping reduce connection costs.

Its big‑data platform provides enterprises with professional energy‑efficiency diagnostics. Langjin Technology optimized its production lines and energy management system based on the power supplier's report, expecting nearly 2 million yuan ($297,510.34) in annual electricity savings.

Putting people first: Grid‑based services keep the lights on

The service area uses grid‑based management, with dedicated customer managers assigned to each grid and their contact information and service commitments made public.

For rural elderly living alone and other vulnerable groups, staff conduct regular free home inspections of indoor wiring and residual‑current devices, replacing aging lines when needed.

During extreme weather such as heavy summer rains and heatwaves, emergency teams remain on standby around the clock. Drone inspections and live‑line maintenance help curtail outage time and guarantee stable power supply.

Green leadership: Expanding the charging network to support China's dual‑carbon goals

With the growing popularity of new‑energy vehicles, the company is accelerating the construction of charging infrastructure. A wide‑ranging intelligent charging network is taking shape across highway service zones, urban parking lots, government premises and residential communities.

It is also exploring vehicle-to-grid and coordinated charging technologies, guiding electric vehicles to charge in off‑peak periods and feed power back to the grid at peak hours to ease grid load pressure and foster the new‑type power system.

Through digitalization and the green transition, State Grid Laiwu will keep providing smarter, more efficient energy support for high‑quality economic and social development.