Standardized grid services ensure worry-free summer for residents in Zaozhuang

As summer heats up, both urban streets and rural farmlands are seeing a surge in activity — and a corresponding spike in electricity demand.

To ensure a reliable power supply during the peak season, State Grid Zaozhuang Power Supply Company has introduced standardized grid-based services designed to improve service quality and keep residents comfortable throughout the hottest months.

The company has unified its service disclosure standards across three common touchpoints: notices posted in building corridors, stickers on meter boxes, and door-to-door notification cards.

All these materials now consistently display contact information for grid staff, the service hotline, and QR codes for online platforms, making it easy for the public to access repair and consultation channels whenever needed.

Building on this standardized grid system, the company has delegated full-service operations — including outage notifications, fault repairs, billing reminders, and charging station maintenance — to individual grid units.

Grid managers proactively coordinate with property management, village committees, residents, and local businesses to identify and address potential hazards caused by high temperatures and heavy loads before problems arise. By collecting service requests through both online and offline channels, they can quickly resolve common summer power issues within their assigned grids.

Additionally, a digital management platform has been launched, incorporating tools such as the WeChat smart assistant "Zaobanhao" and carrying out promotional activities via phone, responding to service requests in real time.

Through these standardized and efficient measures, the company is fully dedicated to ensuring customers enjoy a reliable power supply and a cool and comfortable summer.