State Grid Laiwu ensures reliable electricity supply amid summer heat

Since summer began, Laiwu district in Jinan, Shandong province, has experienced rising temperatures and surging electricity demand from industry, commerce, and households, pushing the grid into high‑load operation.

State Grid Laiwu Power Supply Company has taken early action to ensure a stable power supply, keep residents cool, and support the local economy.

The company prioritized summer peak supply by analyzing historical data, load patterns, and weather forecasts. In early June, it formulated a support plan with 21 specific measures and emergency responses for extreme heat, storms, and sudden load spikes.

It established a three‑tier responsibility system with managers assigned to areas, departments to lines, and employees to sites. Daily dispatches and dynamic reviews ensured real‑time tracking and closed‑loop resolution of known weaknesses.

To protect grid security, the company intensified inspections of transmission, substation, and distribution equipment. Using drones, infrared thermometry, and online monitoring, inspection teams examined key areas such as urban roads, residential communities, industrial parks, and major enterprises.

They identified overheating, aging lines, and tree hazards, created risk ledgers, and assigned rectification deadlines. Maintenance work was scheduled during off‑peak hours to reduce outage frequency and duration, improving grid capacity and stability. Staff said that the hotter the weather and the heavier the load, the more closely they needed to monitor equipment conditions.

In customer service, the company prioritized urgent needs. When a lone elderly resident came to a service hall because of a power outage caused by an insufficient prepaid balance after heavy air conditioner use, counter staff comforted her, opened a green channel, explained tiered pricing and safe usage, helped her pay online, and initiated emergency reconnection.

The company also provided door‑to‑door services in aging communities and among vulnerable groups, checking wiring and safety devices and offering guidance on the use of high‑power appliances.

Meanwhile, customer managers merchants and small businesses are to understand their needs and answer policy-related questions. Online and offline channels were optimized, business hours were extended, and the app and hotline provided 24/7 fault reporting and application services, ensuring rapid responses.

Moving forward, State Grid Laiwu will continue monitoring weather and load trends and carry out regular maintenance, inspections, and repairs, ensuring high-quality services. With fully committed employees, it aims to ensure safe and stable grid operation, keep the city cool, and support high‑quality local economic development.