State Grid Xuzhou: Intercity service brings convenience to NEV owners

State Grid Xuzhou Power Supply Company has launched an intercity service that allows customers to handle business without traveling between cities.

Mr Zhu, a customer from Suqian, recently applied for a new charging pile installation at the Gulou Power Supply Service Center in Xuzhou, completing the entire process in less than 10 minutes. He praised the simplicity of the process, noting that he did not need to return to Suqian.

This marks the first intercity charging pile installation application in Xuzhou this year. Mr Zhu, who works and lives in Xuzhou, had bought a new energy vehicle for his family in Suqian.

Under previous rules, he would have needed to take time off and travel back to Suqian to apply in person. Now, customers can simply walk into any service center in Xuzhou and submit an application.

The service represents both a technological innovation and a shift in service philosophy. State Grid Xuzhou has integrated efficiency with customer care, eliminating the need for repeated trips and making it easier for residents to handle applications across city lines.

In response to the growing demand for new energy vehicle charging pile installations, a fast-track service has been set up for vehicle owners from other cities.