Xuchang streamlines power connections with proactive services

Zhang Pengbo, a customer relationship manager at State Grid Xuchang Power Supply Company, conducted a telephone follow-up on March 18 with Hu Wenhua, general manager of Jiayi Energy Technology, to monitor progress on the client's internal construction work.

Zhang advised Hu to contact the company promptly upon completion so that the power supplier can prepare the necessary supporting power infrastructure, allowing the charging station to be commissioned at the earliest possible date.

This proactive, front-line service reflects the company's commitment to accelerating electrification for its customers.

To help enterprises get off to a strong start to the year, State Grid Xuchang has prioritized enhancing power supply quality and operational efficiency. It is coordinating grid construction and power services to deliver tangible results.

A tiered service mechanism has been refined, with chief service specialists, dedicated account managers, and technical assurance experts dispatched to conduct on-site visits, perform thorough electrical safety inspections, and accurately identify corporate power demands.

By reviewing active service portfolios and reaching out via on-site visits or telephone, the team is able to gain detailed insights into production schedules and electricity needs.

Addressing pain points in cost management, they tailor power solutions that reduce expenses and boost efficiency, thereby supporting enterprises in reaching full production capacity.

During site visits, account managers, mindful of equipment shutdowns over the Spring Festival holiday, collaborate with local power stations to remind customers of safety precautions and the importance of inspecting internal electrical equipment to eliminate hazards.

They also offer one-on-one guidance on online services such as bill inquiries and power consumption verification, making it more convenient for businesses to handle electricity-related procedures with fewer trips.

Additionally, they promote electricity pricing policies and energy-saving practices, encouraging enterprises to optimize production schedules and further lower costs.

Through closed-loop management, State Grid Xuchang consolidates service outcomes into a comprehensive, full-chain system.

By focusing on enterprise needs and responding swiftly to all power-related requests — ensuring quick acknowledgment and resolution — it continuously improves service quality and response efficiency.