State Grid Xuzhou Power Supply Company: Intelligent new colleague 'Xiaodian' joins team

"Hello, I am Xiaodian. How may I assist you?" The service hall of the Gulou Power Supply Service Center, owned by State Grid Xuzhou Power Supply Company, recently welcomed a new member — an intelligent service robot named "Xiaodian". With its charming appearance and diverse functionalities, it has quickly become the center of attention in the hall.

The intelligent robot "Xiaodian" is equipped with voice interaction capabilities, enabling it to accurately identify customer needs and provide precise business guidance. By introducing the "Xiaodian" robot, Xuzhou Power Supply Company leverages its intelligent sensing system to integrate various service functions such as self-guided greetings, business consulting, electricity bill payments, and invoice printing. This optimizes previously multi-step processes into one-stop services, achieving an intelligent upgrade in business services and establishing an efficient "human-robot collaboration" service model.

"Xiaodian" not only represents a significant upgrade in the technical capabilities of the service window but also showcases the innovative measures Xuzhou Power Supply Company is taking on its digital transformation journey. Moving forward, the company will further optimize its intelligent service procedures and gradually expand the scope of technological applications, allowing more customers to enjoy efficient and convenient power supply service experiences.