State Grid Fuyang Power Supply Company: Comprehensive service stations make electricity easier to use
"In the past, to pay electricity bills, I either had to go to the business hall in town or wait for my children to come home and use their phones. Now, I can handle it at the service point in the supermarket near my home. It's so convenient for us elderly folks!" Recently, Chi Youcui, a resident of Taizi village, Huangqiao section, Yingshang county, Fuyang, Anhui province, successfully paid her electricity bill at the newly established comprehensive service station in the village and offered much praise. The stations are the result of State Grid Fuyang Power Supply Company's collaboration with multiple parties to advance "village-grid collaboration" and extend service reach.
In recent years, with the popularization of smart payment methods, some elderly people in rural areas face difficulties paying electricity bills due to not knowing how to operate smartphones. Residents in remote villages also often find it inconvenient to travel to and from town business halls for electricity services due to the long distance and time consumption. To address this public concern, State Grid Fuyang Power Supply Company has taken proactive steps by moving its service front forward. Using "village-grid collaboration" as the core platform, it has taken the lead in partnering with village committees to plan and set up power supply service points in rural areas, bringing electricity services closer to the people.
To enhance service coverage and efficiency, State Grid Fuyang Power Supply Company has further expanded its "circle of partners". In Taizi village, the power supply company has joined hands with the China National Tobacco Corporation, China Mobile, China Post, and other entities to create a pilot comprehensive service station. Inside the station, self-service payment machines featuring the State Grid logo are clearly visible. Staff patiently and meticulously explain the operating methods to users, allowing them to pay their bills easily and instantly. Villagers can not only pay their electricity bills here effortlessly but also submit a one-click electricity repair request if they encounter issues like line faults or abnormal meters. The power supply department responds quickly upon receiving such service requests.
"In the past, I had to ride for half an hour to town to pay the electricity bill. Now, it's done just five minutes after leaving home, and I can ask questions on the spot. They've really brought the service to our doorstep," said villager Zhang Shouli, who couldn't praise the service enough.
According to Zheng Tianwang, a power supply employee, the establishment of the pilot comprehensive service station is an example of how the power supply company adheres to the principle of "People's Power for the People". It aims to effectively solve the "last hundred meters" problem of electricity services for rural residents through resource integration and multi-party collaboration. The pilot stations give residents access to basic services like bill payment and one-click repair applications without leaving the village. The range of services will be gradually expanded based on public demand. Plans are underway to promote this model in more villages, aiming to extend convenient electricity services to every village and every household.
In the next step, State Grid Fuyang Power Supply Company will continue to focus on the public's electricity needs, constantly optimize service models, improve service quality and efficiency, making electricity use more worry-free and heartwarming for the rural population, and injecting strong power momentum into rural revitalization.
