State Grid Zhejiang Electric Power: Implementing 'community + electricity' model to ensure residents' safe electricity use

State Grid Zhejiang Electric Power — in collaboration with local fire departments and community organizations — introduced an initiative on Sept 15 in Shimen community, Qingtian county, located in East China's Zhejiang province.

It conducted a promotional campaign for residents on topics including safe electricity use, protection of power facilities and fire emergency knowledge. 

The initiative aimed to raise awareness about safe and energy-efficient electricity use, as well as risk avoidance. Staff in Shimen collected the electricity service needs of residents, conducted door-to-door inspections to identify potential electrical hazards and provided free replacements of outdated lighting equipment for elderly locals living alone in the community.

To enhance community-level governance and to deliver tangible services to residents, State Grid Zhejiang Electric Power has collaborated closely with local communities. 

Leveraging the Qing Qin Li digital governance platform, the initiative promotes resource sharing — jointly addressing the needs of residents — and coordinated service improvements. The aim is to establish an integrated service mechanism combining community and power grid management. 

The event was part of the Overseas Chinese Power Benefit Initiative public welfare series, utilizing the expertise of the Red Boat Communist Party Member Service Team to provide ongoing, regularized charitable services for community residents — strengthening both electrical safety and service reliability.

During the presentation, young instructors used a Safe Electricity Use Handbook to explain common household electrical hazards, methods for emergency electric shock responses and electricity-saving techniques through detailed illustrations and examples. 

They emphasized practical tips such as replacing aging electrical appliances promptly, avoiding touching sockets with wet hands and cutting off power first in case of an electrical fire. 

The instructors also patiently addressed residents' questions regarding peak-valley electricity pricing applications and the installation of home charging piles. One community resident remarked: "I had no idea there were so many details behind circuit breaker trips — I learned a lot today!"

Since the launch of the "Overseas Chinese Power Benefit Initiative" project, State Grid Zhejiang Electric Power has installed Online State Grid cloud terminals in community service centers.

These facilitate the nearby handling of electricity bill payments and other services for residents, while also providing remote assistance for elderly individuals who are living alone. 

Additionally, the company has equipped communities with smart anti-fall monitoring devices and introduced intelligent monitoring services for seniors living alone, to help enhance elderly care safety in communities.

An Peng, head of the Overseas Chinese Power Vanguard service team of State Grid Zhejiang Electric Power, said that a dedicated power service section has been launched on the local Qing Qin Li mini program, offering 15 specialized community services online. 

These include mediation of electricity-related disputes, supply of daily necessities, a "snap-and-report" for potential electrical hazards, community energy efficiency analysis, its Lighting Project and awareness campaigns to combat electricity fraud. 

In person, the team collaborates with communities to carry out public welfare activities such as visiting and assisting left-behind family members of overseas Chinese, conducting post-meter electrical inspections and maintaining corridor lighting. 

The company also regularly organizes helpful lectures on leakage protection devices and assists in replacing outdated ones.

The event distributed over 200 promotional booklets, reaching more than 300 participants. Moving forward, State Grid Zhejiang Electric Power will deepen its cooperation with emergency management, fire departments and community organizations — regularly employing grid-based services and digital means to extend the safety outreach.

Moreover, efforts will be made to advance the Overseas Chinese Power Benefit Initiative brand, further integrate "community + electricity" services and boost both online and on-site service offerings. 

Using Shimen community as a model, the company will summarize its experiences and outcomes in a timely manner, promote the establishment of long-term cooperation mechanisms with other communities — and ensure that more residents benefit from efficient, practical and civic-minded public services.