Shandong county finds ways to solve residents' problems

Residents of Qihe learn about the "citizen hotline" on digital intelligent platforms. [Photo by Liu Lei, Sun Shuyi for chinadaily.com.cn]

Qihe county in Dezhou, East China's Shandong province, has made full use of digital intelligent platforms in villages and towns to solve problems encountered by local residents.

The "citizen hotline" on digital intelligent platforms is introduced. [Photo by Liu Lei, Sun Shuyi for chinadaily.com.cn]

A "citizen hotline" has been developed on the digital platform to connect with the "12345" citizen hotline. It categorizes the problems reported by local residents into four different groups according to frequency and then local authorities dispatch people to help solve these problems.

Statistics show that this year, more than 2,000 problems have been solved through the hotline. (Edited by Gong Jun)