Revolutionizing government services with digital innovation

In an effort to streamline public services, Xiajin county in Shandong province has leveraged digital platforms to significantly enhance the efficiency and accessibility of government interactions.

At the forefront of this initiative is the newly established "Online Service Experience Area," which caters to the evolving needs of businesses and citizens alike.

The online office experience area of Xiajin County Government Service Center. [Photo by Huo Qizhi for chinadaily.com.cn]

Authorities have created a comprehensive guide for online and mobile services that will ensure the public can easily navigate the government service website and the "Love Shandong" app for various transactions.

To foster integration across various service sectors, the local government has consolidated resources from the self-service area, enterprise lifecycle specialized area, and a 24-hour self-service zone.

These efforts have resulted in the creation of distinct online service experience zones for market access, construction projects, human resources and social security, medical insurance, real estate, and taxation.

Equipped with advanced technological tools, these zones promise a seamless and efficient service experience.

Furthermore, Xiajin county has been a pioneer in adopting cloud-based service systems. These platforms offer a comprehensive range of services, including real-time online consultations, document transfers, and remote assistance.

By exemplifying the county's commitment to transforming public service delivery and making it more accessible and user-friendly, these cloud-based systems have become a cornerstone of the digital revolution in Xiajin county. (Edited by Cai Liting)