Laishan district establishes specialized system to enhance government transparency

Laishan district in Yantai has taken proactive measures to improve government transparency and efficiency by establishing a specialized system. This initiative aims to cater to the needs of the public and provide convenient government services.

In order to streamline processes, the district has compiled procedures and online operation guidelines for commonly encountered issues. These guidelines can be easily accessed by scanning a QR code, minimizing the need for multiple visits to government offices and enhancing efficiency.

The district has also optimized the content of its official website, offering detailed information about procedures, locations, and consultation, meeting the public's growing demand for online information and allowing users to quickly find the policy information they require.

Furthermore, the district has utilized the government new media matrix to establish a network service platform. For instance, WeChat official accounts offer governemnt services such as online applications, WeChat appointments, WeChat evaluations, queue status updates, and interactive communication. Businesses and the public can now enjoy integrated smart services both online and offline with just a few taps.

The guidance area is set up in the Laishan District Government Service Hall. [Photo by Wang Kun for chinadaily.com.cn]

To ensure the delivery of high-quality services, the Laishan District Government Service Hall has set up a guidance area staffed by experienced individuals who possess in-depth knowledge of government procedures. They are readily available to provide comprehensive consultation and guidance services to businesses and the public.

Additionally, the district has reinforced the construction of the government transparency section within the service hall. This area is equipped with more than 20 self-service devices, enabling people and businesses to handle their affairs throughout the day, ensuring the provision 24/7 government services. (Edited by Cai Liting)