Providing a world of experience

Zhang Limei, a city volunteer, explained: "More than 220 volunteers rotate shifts here, with three shifts a day. We provide visitors with the information they need, such as directions, tourist spots, and bus schedules."

Shi Xiaojin, another volunteer, shared that the experience has also been a personal growth opportunity. "My language skills have greatly improved through communication with foreign visitors. We exchanged cultural experiences, and many expressed high praise for Harbin."

Wang Siyu, a textile engineering major at Qiqihar University, heads the volunteer service station at Harbin West Railway Station. With over 200 hours of service under her belt, she is known for being the first to arrive and the last to leave each day.

Wang ensures the station is well-stocked with supplies, including cold-weather gear and promotional materials. She also mentors new volunteers, guiding them through their tasks and offering advice based on her extensive experience.

In a bid to enhance convenience and warmth for athletes, visitors and locals during the Asian Winter Games, Harbin has set up 56 volunteer service kiosks across the city.

Located near major sports venues, these service points extend into bustling commercial districts and tourist attractions. Strategically placed in high-traffic areas, such as competition and non-competition venues, popular shopping areas, scenic spots and transportation hubs, the kiosks are positioned to assist visitors throughout the Games.

According to an official from Harbin's urban management bureau, the service kiosks are not only designed as hubs for volunteers to offer their assistance, but also to provide a variety of services, including information consultation, emergency aid and civil guidance.

Whether it's helping tourists navigate the city's attractions, or offering quick responses to people in need, the kiosks ensure immediate support. Additionally, they offer a comfortable resting place for the volunteers working tirelessly throughout the event, the official said.

Contact the writer at liyingxue@chinadaily.com.cn