More info means more accessible healthcare for Shandong county

Dong'e county in Liaocheng city, Shandong province, has published essential information about 14 medical and health institutions on its government website. This includes introductions, diagnostic and treatment information, and services to ensure that the public's rights to know and participate are upheld.

To broaden the reach of its services, Dong'e has made its online and offline communication avenues more comprehensive. Hospitals and clinics use WeChat and other social media to update patients on hospital news, specialist availability, and health information. They also utilize electronic displays for important notices and have dedicated spaces for showcasing service details, pricing, and report pickup times.

Furthermore, Dong'e county has implemented a medical service complaint system. By making complaint hotlines available, appointing social supervisors, and conducting satisfaction surveys, they are actively soliciting feedback and suggestions from the public. (Edited by Li Weiwei)