Digital revolution shapes China's government services

Wang Xintong, a grid attendant in the Lyuse Jiayuan community – located in the Laishan district of Yantai city in East China's Shandong province – has been busy of late conducting surveys on individual businesses, in preparation for the upcominig 5th national economic census.

With the help of a newly established comprehensive town and street data platform, obtaining necessary data has never been more convenient. By simply setting the parameters, the data can be exported instantly.

The use of big data technology has been shown to increase administrative efficiency and improve the delivery of public services significantly.

During the 17th China E-Government Forum and Digital Transformation Innovation Summit – which took place in Jinan, capital city of Shandong on April 8 – attendees discussed how the global trend towards digitization was dramatically changing the world and creating numerous opportunities for digital governance.

Recent statistics showed that China's data production reached a staggering 8.1 zettabytes in 2022, representing a 22.7 percent year-on-year increase and accounting for 10.5 percent of the world's total.

Data is widely recognized as a critical production factor and a fundamental basis for national governance. So far, relevant departments in the country have proactively promoted the orderly sharing of central and local data, organized the development and utilization of public data and have now achieved notable progress in institutional development and applications.

During the summit, many people were intrigued by the AI-powered human-like virtual avatar created by Inspur Co Ltd. It can provide administrative service guidance and assistance through voice and gesture interactions, which makes it much more convenient for the public to conduct their affairs.

According to Inspur's Vice-President Zhao Shaoxiang, using technology and data on a larger scale will revolutionize the current service model for online government services, as a live-streaming approach will be implemented to provide residents with a more personalized and flexible service experience.

Moving forwards, plans are for government departments to promote innovative service models – to ensure administrative services are more accessible and inclusive to everyone – bringing in a new era of digital government. (Edited by Zhou Yunlai)

A splendid aerial view of Laishan district, surrounded by the sea on three sides. [Photo by Liu Fei for chinadaily.com.cn]