On the eve of World Consumer Rights Day, industry and commerce officials
vowed to better protect consumers, but a survey released a couple of days ago
showed the rights of 44.1 percent of consumers had been "seriously violated".
Results of a China Consumers' Association study show most of the victims
complained about "fake and shoddy products", "false advertisements misleading
consumers" and "unaffordable house prices".
More than 42 percent of the victims incurred "major financial losses" and
28.3 suffered "mental stress". One in eight had to endure "physical injury" and
10 percent felt their "personal freedom" had been violated.
Other complaints focused on issues such as "frequent food safety scares",
"quality of mobile phones", "defrauding consumers" and "inferior house
But such incidents may be fewer in future as the government tries to create
an orderly consumption environment to better protect consumers' rights.
Vice-Minister of the State Administration for Industry and Commerce Wang
Dongfeng said yesterday that the administration would strengthen supervision on
the market and intensify its crackdown on illegal cases this year.
"The administration is the main government department to
implement the Law on Protection of Consumers' Rights and Interests, and is duty
bound to protect the rights of the consumers," Wang said. The law was
promulgated in 1993.