A young lady gave a 100-yuan note to the cash desk for two persons' meal at
an Origus pizza buffet restaurant in Beijing, only to find the change to her was
only 20 yuan.
The lady, surnamed Lu made an immediate claim for the two fen change but she
turned surprised when the cash girl told her to help herself with the coins in a
small box beside the desk if she needed it.
The Origus pizza buffet, along with Big, another one of the same kind raised
prices in the wake of the increasing cost for the catering industry last year.
Origus is 39.99 yuan per person from 39 yuan while Big changed their price tag
from 39 yuan into 41 yuan.
But Lu said it is improper for customers to fetch the money themselves
without a notice informing them of it near the box. "How can I make free with
the restaurant's money? The restaurant must give the change in person." she
According to a staff member of the restaurant Lu entered, they put the coins
aside because most customers just don't care about the tiny amount or are
reluctant to take coins with them. "Some people who take the coins leave them on
the tables or drop them on the floor," she said, "We find quite a number of them
during the daily cleaning."
In another Origus restaurant, scores of people entered within 20 minutes
during the supper hour, none of them asking for the one fen change.
An on-line post reading "Do you get the one fen change from Origus?"
attracted numerous respondents, most of whom said they just forgot the coins
because they thought it was troublesome to take coins.
A customer surnamed Chen said he was revolted at the 39.99 price tag. "What
not say it 40 yuan? Why did they bother to play the trick?" he wondered.
An operator of the Origus customer service hotline said to Beijing Youth
Daily that the one fen change would be unasked for and the money from those
unconcerned customers would go to the charity.