The days of multi-layer air tickets appear numbered, as the China Air
Transport Association (CATA) has stopped providing paper tickets and instructed
sellers to issue e-tickets.
The decision is in line with an International Air Transport Association
(IATA) move that requires its 261 member airlines to abandon paper tickets by
the end of 2007.
E-tickets will be issued once the current batch of paper tickets has been
used up. The change currently only applies to domestic flights.
"We haven't received notice from the CATA that paper tickets for
international flights will be stopped," said He Hua, a ticket agent in Beijing.
Customers will book tickets through airlines or ticket agents as usual, and
will be given a booking reference.
They will then be able to use automatic check-in facilities at airports, and
receive an invoice for reimbursement. They can also check-in as normal at the
counter.
Foreigners buying domestic tickets will also be given e-tickets. They will
have to go to the check-in counter at the airport, give the booking reference of
the ticket and show passports.
Special passengers like infants and those flying to small airports without
automatic check-in machines can still use paper tickets.
The wide use of e-ticketing is expected to lower operational costs, which
could lead to lower prices, said Li Qi, an expert with the safety technology
centre of the General Administration of Civil Aviation (CAAC).
A survey by civil aviation website www.CARNOC.com between August 28 and
October 15 showed widespread concern over the new system.
Despite having the Internet proficiency to take part in the online survey, 43
per cent of respondents said they would prefer to receive a paper ticket.
While some feel more secure without the worry of a ticket, others said they
did not trust sending personal details over the Internet, or worried they would
not get reimbursed.
To help ease these worries, the CAAC has operated an invoice service since
April, which provides documentation of flight times and costs.
Airlines have also opened hotlines to deal with concerns over online payment.
