Beijing -- Miss Ke used to log on to her desktop MSN messenger all day,
because her company used MSN as a cheap communication tool for colleagues and
clients.
She was so used to this convenient online chat device she sometimes indulged
in short, intimate conversations with her handsome boyfriend, until one day that
she realized that their conversations were public knowledge.
"I was shocked to discover that everybody knew what we were saying to each
other, because our MSN Messengers were monitored and the technical engineers
couldn't keep their mouths shut," said Ke, who works for a foreign trade company
in east China's Zhejiang Province.
"I feel hurt when my colleagues make fun of me by quoting our private words,"
Ke said.
Ke's case is increasingly common. Software that can monitor online chat rooms
such as MSN Messenger, Yahoo! Messenger and ICQ is widely available in China,
and many companies justify their surveillance practices as a means of preventing
the leakage of business secrets.
According to the Shanghai Morning Post, an employee with a bank
in Shanghai, identified as Lisa, quit her 30,000 yuan (US$3750) per month job last
October for the same reason as Miss Ke.
A recent survey by a web company called China Job Online showed that 89.2
percent of respondents used chat tools, such as MSN and ICQ, in their offices
and about 20 percent said their companies had installed cameras or software to
monitor chat content.
Half of the respondents considered the surveillance a violation of employees'
privacy and said they would appeal to the courts if it happened to them, the
survey said.
Miss Ke was advised by her lawyer Su Hongtu, an attorney with Huatai Law Firm
in Hangzhou city, to take her employer to court.
"Miss Ke could accuse the company if she has authentic evidence to prove the
technicians purposely revealed and spread her private conversations," Su said.
When Ke asked the head of the surveillance department for an apology, he
refused to give one. The head said his department monitored employees' MSN to
prevent them from revealing the company's confidential documents to outsiders.
Su Hongtu said the company may be justified in monitoring employees' MSN,
which is used mainly for business, during office hours. However, the technicians
should keep private conversations secret, even if their access to them is
legitimate.
A technician with Microsoft Corporation, owner of MSN
Messenger, said users could prevent private talk being monitored by installing
encryption software.