Police answer call in record time

Zhangzhou 110 has also improved its speed in handling the incidents, starting investigations as quickly as possible with the help of technology, according to Huang, who now works as the captain of the team.

With the urbanization, there is an increasing number of residential buildings, and some of them are numbered in a haphazard way, posing challenges for police to find the exact location.

"In about 2000, we drew the distribution of buildings, so that we could find it more easily the next time. Several years later, we used graphic software to make clear the location of the buildings. Now with the help of some apps, we can search the location of the more than 3,000 residential buildings in our jurisdiction area," says Huang.

Zhangzhou 110 has made many other institutional innovations and reforms over the years. For example, police went to incident spots from their patrolling instead of from the police station in 1996. Longwen district was added to Zhangzhou 110 for jurisdiction in 2010, and by using modern technology, police can see the incident spot directly on a screen in a police station.

Requests for help sometimes still go to Zhangzhou 110, and they help deal with the urgent ones, but the less urgent others now go to other departments.

Since 2016, Zhangzhou 110 has arrested 2,318 various suspects, and received 1,214 grateful letters and banners from people.

Speaking about the praise in being described as the "people's guardian angel", Huang says: "People are the direction of our work, guardian is the content of work, and angel is the request for our abilities.

"We will continue serving people, which we have done for more than 30 years, and adjusting ourselves. Now we are actively exploring the use of advanced technology, like drones, in our work."