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Q&As for Olympic ticketing

(BOCOG)
Updated: 2007-05-23 09:05

When should I submit my Olympic ticket application?
The Olympic ticket sales of Phase 1 start in April 2007 and ends on June 30 2007. Whether you submit early or on the last day, you will have an equal chance of securing tickets.


Should I wait until the opening of Beijing 2008 Olympic Games before buying my tickets?
It is better to buy your tickets sooner than later. The best seats of the more popular events sell out quickly.


When do I pay for my tickets?
In Phase 1, if you have been allocated tickets through the lottery, BOCOG will charge an amount appropriate to the actual ticket allocation using the payment information on your application form. When purchasing tickets in Phase 2 and Phase 3, the amounts are due at the time you place an order.

Why is Visa the only card accepted for the Olympic Games Ticket Sales?
As a worldwide Olympic partner, Visa has been the exclusive payment card and the official payment service of the Olympic Games since 1986 and will continue its category sponsorship through 2012, including the Beijing 2008 Olympic and Paralympic Games.


I lost my Visa card after submitting my ticket application. What should I do?
Please report your loss to your card issuer immediately and call the Games organizing committee with your new Visa card information. We will update your information.


Can I use my Visa card or my Bank of China savings account to pay for someone else's ticket application?
No. You must make sure the name, ID type and ID number on your ticket application are consistent with those of your Visa card or Bank of China savings account.


Can I cancel my application after it is submitted?
Once your Olympic ticket application form is submitted, it cannot be edited or cancelled. After the ticket lottery, any confirmed tickets cannot be refunded. Therefore, please carefully plan your application giving consideration to event schedules, venue locations, and ticket prices, etc. Please double-check all other information entered in your application form before submitting it.


Will it increase my probability of securing the tickets for a particular session if I submit multiple application forms or include the session multiple times on my form?
No, your chance of securing Olympic tickets will not be increased by either multiple submissions of an application form or multiple entries of an Olympic session on one application form. In Phase 1 ticket sales, each applicant can only submit one application form either online or via a paper copy. On each application form, you may select up to 10 First Options and 10 corresponding Alternative Options. However, a session may only be selected once either as a First option or an Alternative Option.


What is the maximum number of Olympic tickets I may purchase?
To achieve a maximum viewing audience, and eliminate a black market in ticket sales, BOCOG has placed a limit on the maximum number of tickets a customer can request for a particular session when filling out an application form. The ticket ordering limit for a session will automatically be displayed when you search for tickets online, or can be found in the ticket application booklets available at any participating Bank of China Olympic ticket outlets.


How are price levels determined?
Price levels and their corresponding seating areas are determined by miscellaneous factors such as the architectural design and geographic location of an event-hosting venue as well as the characteristics of the event itself. Different price levels are distinguished by the letter labels A, B, C, etc. The seating areas represented by each price level may vary from venue to venue and from session to session. Please take it into consideration when filling out your application form.

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