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Suzhou tops tourist satisfaction list for Chinese cities

Updated: 2013-04-16

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Suzhou city remains at the top of Chinese tourist cities based on tourist satisfaction in a survey recently released by People.com.cn.

The report, done by the China Tourism Academy, expounds tourist satisfaction with tourist cities in China in the first quarter of 2013. Suzhou city, with a score of 85.47 points, tops all Chinese cities.

According to the report, the tourist satisfaction index in China in the first quarter of 2013 was 77.62 points, a “basic satisfaction” level. The score marks a year-on-year decrease of 2.19 points and a 5.25-point drop over the previous quarter, due to plunges in on-site satisfaction rates from both domestic and overseas tourists.

But the quarter saw a surge in tourist satisfaction to complaint management , the report shows.

The academy also suggests that more and more tourists crave non-traditional tourism resources in a “mass tourism era”. The term refers to an industry that features individual, self-help and leisure-oriented tourists as major consumers, . As a result, satisfaction to tourist sites is closely related to the overall environment.

Tourism authorities and governments at all levels should make more efforts to help travelers see the beauty of China on their journeys.

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