In our next installment, we will take a look at the Conrad Hong Kong, a five-star luxury hotel with a prestigious tradition of offering personalized services to the hotel guests, and a core philosophy of believing in the individuality and personality of its staff members. Mr Keith Allardice, the hotel's General Manager, told China Daily his expertise in delivering services, and how he views the fierce competition among Hong Kong's hospitality industry in good times and bad.

China Daily

(HK Edition 03/11/2011 page1)