Queen's funeral brings down curtain on new Elizabethan age
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As the nation reeled and saw spontaneous displays of mass public emotion, unlike anything normally expected of the British, the perceived lack of reaction from the royal family and the queen was totally out of step with the national mood.
Rattled by this, the queen made a live televised address the night before Diana's funeral, and the mood abated, but this was a rare example of a figure regarded as such a bastion of dependability failing to gauge public feeling.
If the 80s and 90s were troubled times for the royals, the millennium ushered in a new era of optimism.