http://online.wsj.com/public/article/SB115620144427341572-UHiftH9IkrlZGsQLRylkjRUPLTo_20060828.html?mod=regionallinks
HONG KONG -- Hong Kong-based executive Travis Darrow had to abandon his
amateur basketball team's playoff game at halftime a few years ago. The reason:
a 9:30 p.m. conference call with colleagues in the U.S.
Over the roar of his team's victory, Mr. Darrow, now 35 years old, listened
to his droning colleagues, who had no idea what time it was in his part of the
world. "They had just gotten up and had their coffee, but I was trying to enjoy
personal time on a Friday night," he says. "This just killed me."
It was the last straw. Three months later, Mr. Darrow accepted a transfer
back to the U.S.
Being global has its drawbacks, like 24-hour workdays for employees in Asia.
Over here, the East Coast-centric business world shackles employees to
cellphones, strains relationships and produces permanent under-eye bags.
The sun shines on only half the Earth at any given time, and that usually
leaves Asia in the dark. "My staff will see an email I sent them at 2 a.m., and
wonder if I am working all of the time," says Liu Hao, the 37-year-old
Beijing-based CEO of the Chinese recruitment Web site Zhaopin.com.
Usually, he is. Many nights he is online and on the phone with investors in
the U.S. until about 3 a.m.
David Wong, a 32-year-old wireless-content entrepreneur in Hong Kong,
remembers getting up at 2 a.m. to make a 3 a.m. phone pitch. To sound perky, he
gulped coffee, sprinted around the house to get his blood flowing and started
talking to himself to wake up his vocal cords. His part of the call lasted just
five minutes, after which he couldn't fall asleep.
Sometimes, bad timing is unavoidable, especially for tricontinental
conferences. At night in Asia, it's midafternoon in Europe and morning in the
U.S., so everybody else is sort of awake. No question annoys international
employees more than, "What time is it over there?"
For the record, it's easy to figure out. Much of East Asia, including all of
China, Hong Kong and Singapore, is exactly 12 hours ahead of New York City. So
just flip the a.m. and p.m., and you've got it. Add one hour more if you're in
Chicago. And when the U.S. switches to daylight-saving time, just add one more
hour.
Well, maybe it's not that easy. If you get confused, just type, "What time is
it in Hong Kong?" into Google.
But is it really confusion, or is it that American co-workers just don't care
what time it is elsewhere? "They don't know, and also just don't want to deal
with those sorts of things," says Ian Spaulding, a 34-year-old who works in
manufacturing in Hong Kong for an American retailer.
He heads a team of employees based around the world, and ends up taking calls
during his night. Until a recent upgrade, his corporate email and
shared-calendar system wasn't able to account for the fact that he is 13 hours
ahead, so people kept booking him for calls at 3 in the morning, when he seemed
to always be available.
"When you are in a corporate headquarters, everyone outside of that office is
not really front and center," says Mr. Spaulding. He privately fantasizes about
what life would be like working back in America where people can just go to
sleep at night.
Some people refuse to let work get in the way -- no matter what they're doing
when a call comes in -- yet can't let a call go unanswered. The "mute" option is
one coping strategy, and can be a godsend during awkwardly timed calls. "I put
the phone on mute while I have my son in the high chair and am stuffing food
into his face," says Kitty Potter, 35, who works with Adidas manufacturers and
lives in Beijing.
But not everybody remembers to press the button. Denise Mak, a 26-year-old
who works in private equity in Hong Kong, was once on an 11 p.m. conference call
interrupted by an unmistakable sound.
"There were some quite senior people involved, and we weren't sure who was
snoring," she says. Everyone was too embarrassed to try to find the source.
Ms. Potter admits she once took a call from her boss during an early-morning
doctor's appointment. These days, now that her two-year-old is sleeping on a
regular schedule, she has instituted a "no noise from gadgets" rule after
bedtime for herself and her husband.
Kelly Allen is taking the revolt a step further. The 32-year-old, Hong
Kong-based IT manager has convinced her U.S. colleagues to condense all of their
communication with her to one weekly call on Tuesdays from 8:45 to 10 p.m. They
call that meeting "fight club."
For Mr. Darrow, who left Asia out of time-zone frustration, living in America
didn't bring satisfaction. In the home office, he was forced to report to a team
that was based in Asia, and so ended up staying up late all over again in the
U.S.
Last year, he moved back to Hong Kong. "At least people here don't look at
you like you're a slacker if you come in at 9:30 or 10 after a late night of
work at home."