Travel Special: Agency promises worry-free travel to tourists

Updated: 2013-11-17 07:14

By Han Tianyang(China Daily)

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As to the complaint about the guide, the fact was that the road on the prairie was under repair, and to avoid possible delay, the guide moved the departure time a bit ahead.

"Under such circumstances, my suggestion for the customer is to let us know the problem in time and don't keep the unpleasant mood during the journey," Liu said.

"Usually we don't bother the customer during the journey, but if they encounter any problem and have a timely communication with us, we will try our best to solve the problems for them," she said.

"Efficient communication will save a lot of unnecessary troubles," she added.

Previously a customer ordered a three-day trip at the agency to South Korea. Considering all his requests, the agency arranged the flight on the morning of the first day and in the afternoon he could join the local touring group and go sightseeing for the rest of the day and the next day. The third day was his free time.

But because of the flight delay, the customer was not able to join the touring group that afternoon.

And he lost contact with the local guide after arriving at Seoul because his mobile phone broke down.

Using WiFi at the airport, the customer emailed the agency. Travel consultant Kuang Jiangnan contacted the agency's land operator in Seoul immediately. The customer's problem was fixed by allowing him to join the group later so as to not miss the attractions he wanted to see.

Kuang informed the customer about the arrangement via email and he was satisfied.

Planet Travel prides itself on the personal-butler-style services they provide to the clients.

hantianyang@chinadaily.com.cn

Unsure about where to go this season? Or want to tour with a limited budget, or just have a short vacation? Perhaps you're tired of going to the beach each holiday and want a different travel experience.

Travel Special: Agency promises worry-free travel to tourists

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