First impressions, they say, are the best - and last impressions last.
Let's start with the last and get back to the first.
Beijing International Airport is the first and last place impressions are
made on foreigners, both visiting and resident. I suspect the impressions are no
different to those formed in other major cities across the nation.
You are in a rush to get to the airport, taxi meandering because of what
seems to be traffic increasing by the hour, and you have to fill in a customs
form declaring the value of the items you are taking out of the country. Not
many countries do this - it is usually done on arrival. Worse still, the officer
collecting the form seems uninterested in the exercise. Unless my form were
checked against my passport to see the details tally, this, surely, serves no
purpose.
Immigration is no fun, in most countries in the world. In these dangerous
times, we are resigned to that, but surely flexible staffing arrangements during
busy periods - especially during the holidays when the whole country seems to be
on the move - would help.
Why not introduce downloadable forms for both Immigration and Customs that
you can fill in from the comfort of your home or office? If no one else is doing
it, why not be a trail-blazer?
Anyone who has travelled in economy class on a long flight and likes a drink
will sympathize. You get your first beer - or scotch, my poison - about 40
minutes after take-off or 20 minutes after the captain has switched off the seat
belt signs. The cart always seems to start from the far end, wherever you sit.
Next thing you know, they are trying to press dinner on you and frown as if they
were in the Temperance movement should you dare to ask for another drink.
Anyway, I once tried carrying on a miniature bottle and Security promptly
seized it, pointing to a sign saying no booze was allowed. Only a few metres
away, I bought a whole pack in Duty Free and imbibed more than I should have. So
what damage could my original little bottle have done, especially when duty on
it went straight to the State coffers?
The solution to this problem comes with a caveat - you have to think you are
richer than you really are. Faced with the daunting prospect of a long, tedious
journey via another country to my hometown in India, I bought a business class
ticket for the National Day holiday and found it pays.
Quick check-in, free drinks in the airport lounge, a drink before takeoff,
more drinks of your choice in the air and more.
The ideal solution is of course to fly first class. As a software company's
slogan goes: Imagine it. Done.
To come back to earth - and my down-to-earth profession - journalism. Some
would say we are pedantic, but as I travel around China, I often have the urge
to tell people, or businesses or hotels or restaurants, to get their names,
labels, menus, brochures and billboards right.
Some months ago, I saw a sign in Beijing airport which roughly read: "Airport
under reform, please bear with the inconvenience" (my little understanding of
Chinese tells me that reconstruction or renovation could mean the same in
Chinese) and noticed foreigners walking by sniggering.
I will volunteer, for a fee, of course, to go around the airport changing the
signs so that they make sense to English-speaking foreigners.
Last - and as they say, not least - my biggest bugbear as a jet-lagged
traveller, the seemingly-official signs that proclaim "Beijing International
Airport Taxi Co Ltd" and look inviting, while the taxi queue is elephantine.
The first time I tried to circumvent the taxi line, it would have cost me 200
yuan (US$25) but should have been no more than about 80 yuan (US$10), airport
expressway toll included. When I reached home, I called up my colleague Xiao Ma
and he brokered a compromise with the cabby - a premium of 20 yuan or US$2.50 to
make up for the difference in perceptions.
Next time was fun. I fell for the same trick, except this time the guy
promised a ride on a meter rate. Tired, and tempted, I accepted. The bill: 288
yuan (US$36). This time, I was sanguine; and did not feel the need to call Ma.
At the door of my serviced-apartment block, I called up the front-office
assistant, threatened to call the police and the matter was settled amicably.
Beijing police would surely have no problem getting rid of these touts who
disgrace the city. Let first impressions be the best; and last.
Email: ravichina@gmail.com
(China Daily 10/17/2005 page4)