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Senior citizens get say on nursing service quality

By Liao Yuan And Luo Feifei Updated: 2014-06-18

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So far, 25 daycare centers for senior citizens have opened in the main district of Karamay city, in the Xinjiang Uygur autonomous region. With a 93.1 percent coverage rate, 1,800 seniors can receive daycare service every day.

 

To evaluate the elderly people’s satisfaction levels and understand their actual needs, Karamay district conducted a survey on the service quality of the daycare centers.

 

Results from the survey among 1,521 senior citizens at 23 daycare centers showed that more than 94 percent were satisfied with the services. Meanwhile, holding regular entertainment events was among their top concerns.

 

According to the suggestions from survey takers, the research group sent the results to the Rong Hui Old-Age Service LLC. The following four issues have been addressed.

 

Food delivery covers a much broader area. Among the 25 daycare centers, only 10 have canteens. The research group solved this problem by arranging Heiyoushan Senior Community to deliver the food.

 

Food combinations better suited for seniors’ tastes. A food committee was set up, with members from management as well as elderly representatives who dine at the canteens, and regular weekly meetings are held. Experts from the municipal Central Hospital are also invited to offer advice on menus. Pei Xiuqin,a member of the food committee at Jinsenianhua Aging at Home Service Center, said that light and soft food is more nutritional.

 

Health care lectures can help elderly people take care of their health. Dai Wen, a health worker from the municipal Central Hospital, said he was surprised that his health care lectures about common old age diseases were welcomed by the elderly. He will suggest increasing one-on-one consulting service.

 

Elderly care training helps nursing service more standardized and scientific. On May 9, Rong Hui Old-Age Service held a training session for caregivers at the daycare centers. The caregivers played out various scenarios and played the roles of elderly people. Zhuang Hongxia, a social worker from Leling Social Work Service, said this kind of training could help caregivers understand the elderly, share knowledge, and raise the nursing care level in an interesting way.

 

Edited by Nelly Min