The urban administrative and law enforcement bureau in Liuzhou, in South China’s Guangxi Zhuang autonomous region, has been enjoying growing popularity on WeChat since launching its official public platform on the online networking app.
The bureau, known as chengguan in Chinese, is in charge of urban management in Liuzhou city. It made 1,416 friends on WeChat (or Weixin in Chinese) within two days since its launch on Monday.
The WeChat account, named "Liuzhou is My Home", is part of the bureau's attempt to involve more local residents in its daily work of "tackling low-level crime".
Complaints from local residents regarding Liuzhou’s sanitation, work safety, pollution, environmental protection and other issues related to city management are all welcomed through WeChat, which supports instant voice, photo, video and text messages.
About 2,700 messages had been sent to the bureau through WeChat by 5 pm on Tuesday. As many as 76 cases have been filed by the bureau thanks to complaints on WeChat. Noise from night markets, illegal construction and street vendors are the three areas people complained about the most.
The online public platform is Guangxi's first official government account on WeChat. A team of a dozen urban administrators is working 24 hours a day to communicate with local residents on WeChat.