别让差员工坏了一锅汤 One 'bad apple' does spoil the whole office [ 2007-02-26 08:56 ]
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One "bad apple" can
spread negative behaviour like a
virus. |
One "bad apple" can spread negative behavior like a virus to bring down
officemates or destroy a good team, according to a new study examining
conflict in the workplace.
Negative behavior outweighs positive behavior, so a bad apple can spoil
the whole barrel, but one or two good workers can't "unspoil" it,
researchers at the University of Washington said in the current issue of
the journal Research in Organizational Behavior.
"Companies need to move quickly to deal with such problems because the
negativity of just one individual is pervasive and destructive and can
spread quickly," said co-author Terence Mitchell, a professor of
management and organization.
The study defines negative workers as those who do not do their fair share of the work , are
chronically unhappy and emotionally unstable, or bully or attack others.
The researchers said they found that a single "toxic" or negative team
member can be the catalyst for a group's downward spiral.
In a follow-up study, the researchers found the vast majority of the
people they surveyed could identify at least one "bad apple" with whom
they had worked and who had produced organizational dysfunction.
Hiring managers could head off the problem by being more thorough when
screening potential employees, according to researchers.
Researchers recommend checking references and administering personality
tests to weed out those who are "really low on agreeableness and emotional
stability."
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(Reuters)
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一项针对办公室矛盾的最新调查表明,一个“坏苹果”式员工的不良行为会像病毒一样传播,最终会带坏同事或破坏一个好团队。
华盛顿大学的研究人员在最新一期的《组织行为研究》中指出,消极行为的影响力比积极行为大,所以“一粒老鼠屎坏了一锅汤”不足为奇,但一两个好员工却无法起到“反破坏”的作用。
研究报告的撰写者之一、管理和组织行为学教授特伦斯·米歇尔说:“由于一个员工的不良行为会快速传播而且颇具渗透力和杀伤力,所以公司应立即采取措施杜绝此类问题。”
研究人员将“消极员工”定义为那些不完成本职工作、长期不开心、情绪不稳定及欺负或攻击同事的人。
研究人员发现,仅一个“坏苹果”式的员工或不良的团队成员便能成为瓦解整个团队的催化剂。
研究人员在一项后续调查中发现,大多数受访者都能列举出至少一个曾经共事、影响团队团结的“坏苹果”式同事。
对于这个问题,研究人员建议,招聘经理们在筛选员工时应多加考察。
他们建议,可以通过审核应聘人员推荐信和进行人格测试的方法来剔除那些“不合群、情绪不稳定”的候选者。
( 英语点津姗姗编辑)
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Vocabulary:
do their fair share of the
work : 完成他们的本职工作 |
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