Consumers find seeking redress a daunting task

BEIJING - Only two weeks after Sun Yan bought a new water heater, it broke down.

The 24-year-old Shanghai bartender got the appliance from a small shop on her way home in January. When she took the broken heater back to the shop, the seller wouldn't provide any help.

"Now it's already been more than a month and the case is still not settled," Sun told China Daily on Monday.