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Chinese petitioners to evaluate grievances handling

(Xinhua) Updated: 2014-12-18 21:33

BEIJING -- Petitioners in China now have the chance to evaluate how their complaint was handled following the publication of a new guideline on Thursday.

Aimed at maintaining petitioners' rights and improving transparency of the petitioning system, the rules will come into effect on Jan. 1, 2015, according to the guideline issued by the the State Bureau for Letters and Calls.

Fan Xiaomao, vice head of the SBLC, said that petitioners could choose "satisfied," "so-so," and "not satisfied," and write down comments after they see the results of their petition.

"Authorities receiving a new petition should refer the matter to the government departments concerned or report it to leading officials in charge of the mentioned issues within 15 days," said Fan.

Petitioners can evaluate the results within 30 days, after they receive responses. Petitioners who do not receive replies can make the evaluation 90 days after they file their petition.

"We suggest petitioners leave real phone numbers so we can make convenient contact," said Fan.

Those who fail to fulfill their duties in these procedures will be punished, and those who cause severe consequences will be held accountable.

As for the results marked "not satisfied," departments receiving petitions should investigate the case and deal with officials in a timely manner if misconduct are found, Fan said.

The SBLC will strengthen supervision and continue to publicize typical cases on its official website for greater transparency, Fan added.

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