Economy

Toyota offers compensation in US, not China

By Qiang Xiaoji (chinadaily.com.cn)
Updated: 2010-03-03 13:42

Toyota did not offer any form of compensation for the RAV4 models recently involved in the recall in China over gas pedal problems, the Changjiang Daily reported Wednesday.

Consumers in Wuhan questioned the company's different attitudes toward the issue of recall. In the US, the company provides door-to-door service to consumers involved in the recall. When drivers take their recalled vehicles to the factory themselves, the company offers transportation reimbursements and a loaner car of the same model.

Sun, a Toyota RAV4 user who had just had his car fixed, said although he did not pay for the repairs, it had cost him time and gas so Toyota should be responsible for his loss.

At some car forums on the Internet, many RAV4 owners are discussing the possibility of filing a class action suit in China against Toyota, the report said.