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Complaints over new cars rise in Q1

By Nie Peng (chinadaily.com.cn)
Updated: 2010-04-20 16:39
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An analytical report on complaints about the quality of China's automobile products and related services showed that the country's automobile industry faced a grave quality situation in the first quarter of this year.

Complaints about cars that had quality problems within six months from the day of purchase accounted for more than 60 percent of all the complaints in the first quarter, up 9 percent from the fourth quarter of 2009, China Association for Quality said Monday in the report posted on its website.

Compared with the same period of 2009, complaints over safety risks and carmakers' production defects rose nearly 15 percent, showing that car owners' safety awareness was increasing, the report said.

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The report also showed that complaints over engine problems and flawed spare parts and accessories accounted for nearly half of all the complaints about automobile product quality, indicating that carmakers' quality control over its suppliers and key parts remained weak.

Complaints about quality problems of cars priced below 300,000 yuan ($44,000) accounted for 94.6 percent of the total, slightly down from the previous quarter.

Cars in the 100,000 to 200,000 yuan group saw complaints rise 11.3 percent over the last quarter of 2009, with 80 percent of the consumers who complained about quality problems being first-time car owners, the report said, adding that a majority of the flawed cars were hot selling types.

Cars in the 50,000-100,000 yuan group experienced a decline in complaints in the first quarter, while those in the 500,000 to 1 million yuan group saw complaints grow 2.3 percent from the previous quarter, the report said.