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Chinese group files complaint over 'faulty' HP laptops

Updated: 2010-03-10 16:26
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More than 100 Chinese consumers have filed an official complaint against Hewlett-Packard Co (HP) over faulty laptop computers, leaving the door open for a lawsuit against the US technology company, a lawyer for the group said on Wednesday.

Jiang Suhua, a lawyer at Yingke Law Firm in Beijing, told Reuters the complaint centred on video cards which overheated and caused the laptop to malfunction.

He said that around 170 Chinese sent the complaint on Friday to the country's quality control watchdog agency, General Administration of Quality Supervision, Inspection and Quarantine.

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Jiang said the problems dated back as far as 2007 in some cases.

Reuters was not immediately able to contact HP officials in Singapore or the United States.

Jiang said the group wanted the government to investigate and order HP to recall all faulty laptops in China.

"Yes, we can bring it to court, but right now it has not reached that stage," he said.

HP generates more than three-fifths of its revenue outside its US home base. Last month, it said sales from fast-growing emerging countries Brazil, Russia, India and China leapt 41 percent from a year ago.