Strong relationships key to success By Timothy Shriver (China Daily) Updated: 2006-04-20 12:51
In a time of globalized competition, globalized markets, and globalized
politics, competition has become more and more intense. But just as
bottom lines are being squeezed, businesses are increasingly being asked to
assume a greater role in the enormous social and political challenges of our
time - fighting poverty, protecting the environment, reducing ignorance,
treating disease. Many are trapped believing that they cannot serve both the
intense demands of profit and the complex demands of social
betterment.
The problem, however, is that in most cases, corporate social
responsibility is viewed as peripheral to the business itself - as a distraction
- though a necessary one perhaps. Business leaders are called to accept the duty
of corporate social responsibility but without enthusiasm, and the business
model has no relationship to the social change work that the business
supports.
Resolving this dilemma comes when both business and civil
society leaders develop relationships where they can build business success
while at the same time build social value - so business leaders see building
social equity not as a burden, but rather as an opportunity.
That's the
meaning of corporate social opportunity (CSO): business and social sector
organizations working intimately to create mutual value. Instead of being
focused on appeasing a constituency, CSO leaders focus on deepening their
relationships with key constituencies like customers, employees, and
communities. Instead of writing a cheque to satisfy a watchdog or a critic, CSO
leaders think in terms of engaging stakeholders at every level in win-win
propositions. It's time to replace CSR with CSO.
For us at Special
Olympics, developing relationships around corporate social opportunity means
working with potential corporate partners in wholly-new ways. It means focusing
on those partnerships where we bring not only an appealing giving opportunity,
but also brand alignment, employee engagement value, cause marketing value, and
relationship value. We're not looking primarily for the deepest pocket, but for
the deepest relationship where each partner can both give and receive value.
Just as we expect our corporate partners to contribute significantly to our
bottom line, we expect to be held accountable for contributing significantly to
theirs.
According to the World Economic Forum survey of CEOs and leaders
(Voice of the Leaders Survey), corporate brand reputation outranks financial
performance as most important measure of success. Companies with a public
commitment to ethics perform better on three out four financial measures. On
average, CSR-oriented companies also have 18% higher profits (Institute of
Business Ethics, 2003). A Global Investors Opinion Survey 2002 by McKinsey &
Company, focusing mostly on developed countries, confirms that institutional
investors are prepared to pay a premium of more than 20% for shares of companies
that demonstrate good corporate governance. So in truth, there need be
no conflict between profit and social advancement, because in real life, there
is no separating the aims of doing well and doing good. In these days of
economic uncertainty and global tension, we want our choices-all our choices -
to reflect our deepest aspirations for a more just and peaceful
world.
That's our business at Special Olympics. We don't want pity or
sympathy for our athletes; we want pride and social recognition and value. Our
athletes, family members and volunteers are role models of perseverance, trust,
courage, and vision, who help us build brand loyalty, employee morale, and
lasting relationships. We don't want help driven by responsibility; we want
partnerships driven by opportunity for all. In times of intense competition, the
punishment won't just come from a guilty conscience. It will come more swiftly
from a slipping bottom line. (For more biz stories, please visit Industry Updates) |