Chinese insurer to boost service with AI, big data

China Life Insurance (Group) Company, one of the largest insurers in the country, will improve its services through more application of AI and big data technology, according to its top management.

Su Hengxuan, vice-president of China Life Insurance (Group) Company, said making the company an outstanding one in terms of customer service is a very important part of revitalizing China Life strategy. And the company will adopt more AI and big data technology to improve the efficiency of customer service, including providing automatic customer service robots and speech recognition technology.

Meanwhile, the company will also further integrate the resources of all its subsidiaries to make the whole system more consistent, guided by the theory of "one customer, one China Life".

China Life Insurance Co, the life insurer of the group, saw its net profits soar to 92.6 percent year-on-year during the first quarter of 2019. Net profits amounted to 26.03 billion yuan ($3.88 billion), according to a statement filed to the Shanghai Stock Exchange.

The insurer attributed the surge to rising incomes from its investment in a bull market. The company's premium income increased by 11.9 percent year-on-year to 272.4 billion yuan during the period.

Wang Jiaqi contributed to this story